Devices incorrectly shown as "Offline"

Incident Report for Client Portal

Resolved

This incident has been resolved.
Posted Jul 28, 2026 - 12:05 CDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 28, 2026 - 10:26 CDT

Identified

We have identified the issue and are preparing a fix.
Posted Jul 28, 2026 - 10:06 CDT

Investigating

Some devices may incorrectly be labeled as "Offline" even though they are online.
Posted Jul 28, 2026 - 10:06 CDT
This incident affected: Control.